So, where are they now?

[Mike S]

It's been a while since we saw then loaded on a rail car.

Where did they go? Detroit? I think it's time for an update.

I still have no calls from the dealer.

[sjmst]

They said 17 to 21 days. That probably means 21 - 30 days.

[Vlad92]

Is it possible to track our cars?  Don't tell me that you can track a $5.00 package across the country with UPS but they can't track a $20,000 car!  They should be able to tell us exactly where our cars are at.

[CaliberSRT4]

They have a tracking system (DealerConnect) but that is for dealers of course.

Best way to track your car is to contact your sales rep or the sales manager, since they can look up the information. You will want to get the VIN for your car and write that down. You may also be able to get the rail car number and use that to track the rail shipment.

In my experience the dealers aren't very good at giving updates, and their estimates aren't always that reliable. I remember when I was awaiting delivery of my car I called my salesman approximately two weeks after ordering. He gave me the VIN and said it would probably be at least a week since it was still on the rail car. Then I called two days later for an update and he said it was sitting at the dealership.

[CaliberSRT4]

Another option (if you have your VIN) is you can get a Chrysler employee to look up your status on VINVision. Usually you do that by posting on Chrysler-related forums. This is generally the most accurate information. I would assume that the Fiat information is accessible through the same means (Chrysler group).

See example here:
http://dodgechallenger.com/forum/general-dodge-challenger-discussions-7/vinvision-help-can-someone-track-my-order-4272/

[CaliberSRT4]

Another option (if you have your VIN) is you can get a Chrysler employee to look up your status on VINVision. Usually you do that by posting on Chrysler-related forums. This is generally the most accurate information. I would assume that the Fiat information is accessible through the same means (Chrysler group).

See example here:
http://dodgechallenger.com/forum/general-dodge-challenger-discussions-7/vinvision-help-can-someone-track-my-order-4272/

[sonicsby5]

That would be cool if we could get a hold of our VIN.  I've asked both CIAOFIAT and my dealer and neither had the information.  Has anyone been able to get their VIN?

[John Reid]

I bought a Mini in 2007. I was able to track it through the factory, knew what ship carried it from South Hampton, where it was, when it arrived in South Carolina and when it was on the truck to go to the dealer. They had a neat system for the customer to look it all up on-line.

[sjmst]

John Reid wrote

I bought a Mini in 2007. I was able to track it through the factory, knew what ship carried it from South Hampton, where it was, when it arrived in South Carolina and when it was on the truck to go to the dealer. They had a neat system for the customer to look it all up on-line.

Ahem, That was a GERMAN car. This is Chrysler, doing an ITALIAN car.
For anyone who yearns for German or American logic, order and efficiency, just remember that.
Also, reading this may help:

Six Laws of Italian Sports Cars
As the owner of an Italian vehicle, you have undoubtedly found that, from time to time, the thing defies all known laws of Physics. Distinguished researchers from all over the world have spent entire lives trying to understand such phenomena. Recently, the Six Laws of Italian Sports Cars were discovered, thus reducing most owners’ dependency on sorcerers and prayer to keep such cars running.

Careless application of these laws to any individual car may fix the problems of the moment, but cause hives or allergies in said owners.

1) THE LAW OF PLEASING DESIGN WHERE IT REALLY DOESN’T MATTER
“The inside of cam covers or other relatively innocuous areas, shall be laced with buttresses, cross-bracing and all manner of esoteric stiffness-with-lightness design, while something like connecting rods shall self-destruct at redline plus 1 rpm due to a basic lack of strength.” An example of this Law is the stunningly beautiful Lamborghini or Ferrari V12s of the late 1960s. They were famous for wearing out all four camshafts in 10,000 miles or less. The cam’s metal appeared to be recycled coathangers, which coincidentally are still in short supply in Italy.

2) THE LAW OF NON-FUNCTIONAL APPARATUS
“All Italian Sports Cars, regardless of age, shall have at least one system or component which does not work, and cannot be repaired. Such a part shall never be mentioned in the Official Shop Manual, although there may be an out-of-focus picture shown.” It goes without saying that such parts should never under any circumstances be removed, lest the natural balance of the car be upset.

3) THE LAW OF ELECTRICAL CHAOS
“All Italian Sports Cars shall be wired at the Factory by a cross-eyed, colour-blind worker, using whatever supplies are within reach. All wires shall change colour-code at least once between energy source and component. All grounds shall be partially insulated.” This tends to guarantee that the owner of such vehicles will eventually be intimately familiar with its electrical system, since he will need to trace out each wire, then rewrite his Official Schematic, which will differ from all others in at least one area.

4) THE LAW OF PERSONAL ABUSE
“The more an Italian car breaks down, the more endearing it becomes to its increasingly irrational owner.” For example, you purchase an Italian Sports car, for all the money you ever hoped to earn, and receive a ticket for air pollution on the way home from the dealer due to the vast clouds of smoke that follow you. Several return trips to said dealer, accompanied by your rapidly dwindling cash reserves, cures the smoking. But now, the engine sounds like a food processor full of ball-bearings. After replacing every component in the car, including the radio speakers, the noise vanishes and is replaced by an odour reminiscent of a major fire in a goat-hair mattress factory. You still keep trying, God help you.

5) THE LAW OF UNAVAILABLE PARTS
“All parts of an Italian sports car shall be made of a material that is available in inverse proportion to its operating half-life.” Thus, the speedometer hold-down screws are made of grade 8 cold rolled steel, while the valves are of fabricated Unobtanium, made only at midnight by an old man with a pointy hat covered with moons and stars. Such parts will be backordered during the design phase of the car, and will remain so forever. Bribes, pleading and threats will be ignored.

6) THE LAW OF CRYPTIC INSTRUCTIONS
“Any official publications dealing with repair, maintenance or operations of an Italian sports car shall be written such that every fourth word is incomprehensible to the average owner. In the event that a random sentence is understandable, the information contained therein shall be wrong.” This is also known as flat-tyre English, where a sentence flows along nicely, then – Kaboom!

[CaliberSRT4]

sonicsby5 wrote

That would be cool if we could get a hold of our VIN.  I've asked both CIAOFIAT and my dealer and neither had the information.  Has anyone been able to get their VIN?

The VINs should be floating around somewhere since the cars are built. Are you able to get your VON (Vehicle Order Number) or similar? You could possibly use that information to retrieve your VIN.

[sketch]

If you want information from the dealer, call the dealer.  Waiting for them to take the initiative is not going to get you any information any faster.  Complaining about it incessantly on an online forum populated by other not-yet-owners will be equally effective.

[5*(10)^2]

Pretty sure these laws apply to British cars too.